Help center

Are my funds and personal data safe with Pulse?

We prioritise security with state-of-the-art encryption and regular audits. Your personal data and funds are protected according to strict data protection laws

Are there any bonuses or promotions for new or existing users?

Yes, promotions and bonuses will be available soon!

Is Pulse on the App Store or Play Store?

Currently, Pulse is not available on the App Store or Play Store (yet!). However, you can easily add Pulse to your mobile device's home screen for quick access:

For Android Users: Open your preferred web browser. Navigate to the Pulse homepage. Tap the 3 dots in the top right corner and select "add to home screen".

For iOS Users: Open Safari. Visit the Pulse homepage. Tap the "share" icon and select "add to home screen".

What measures does Pulse take to ensure the security of my data and funds?

At Pulse, user security is paramount. We employ state-of-the-art encryption technologies to safeguard your data and financial information.

What regulations does the platform comply with?

Pulse, while not regulated by financial authorities, maintains stringent ethical standards and compliance policies to guarantee fair play and secure user experiences. Our commitment to transparency and integrity ensures a trustworthy environment for all users.

Are there any restricted countries of Residence on Pulse?

Yes, certain  countries are restricted due to local regulations. These include: Austria,  Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark,  Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia,  Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,  Slovakia, Slovenia, Spain and Sweden, USA, Japan, Canada, Australia, North  Korea, United Kingdom, Iran, Syria, Sudan and Cuba.

Additionally Pulse is not offered to U.S citizens.

How do I access Pulse?

Accessing Pulse is straightforward: Visit our website. Sign up or log in using your email address or Google account. If you're a new user, follow the on-screen instructions to verify your account. Post verification please share your First Name, Last Name, DOB  and Country of Residence. Returning users can simply log in and begin trading. Your account details and trade history can be found under the "my account" section.

Does Pulse offer an affiliate program?

Yes, an affiliate program will be available soon!

What are the exchange rates when making a payment?

The exchange rate depends on current market conditions and may fluctuate.

What currencies can I use on Pulse?

Pulse will accept a range of currencies, which are supported by our Payment Service Provider (PSP) and vary based on the user's location and payment methods available. For standardisation across our platform, all currency values are denominated in USD.

What happens when I make a deposit?

After choosing to deposit: Select your payment method. Enter the amount to deposit. Complete  any required payment authentication. Your account will be credited in USD, subject to the current exchange rates.

How can I contact customer support?

Our customer support is available 24/5 using our contact form. We aim to respond to all queries within 24 business hours. For immediate assistance, our FAQ and help sections may have the answers you need.

How can I provide feedback or file a complaint?

We value your feedback and are committed to resolving any issues. Please submit your feedback or complaints via our contact form, and we will address them promptly.

How does Pulse handle my personal data?

Pulse is committed to protecting your personal data. We collect and use information according to strict data protection laws. Your data is used to provide and improve services, ensure security, and comply with legal obligations. You have rights regarding your personal data, including access, correction, and deletion.

How often are the FAQs and platform updates reviewed?

Our FAQs and platform features are frequently reviewed or as needed to ensure accuracy and relevance.

What happens to my personal data if I decide to close my account?

Upon closing your account, your personal data will be handled in accordance with our privacy policy, which includes retention periods as required by law.

What should I do if I encounter technical issues on Pulse?

If you face technical issues, please consult our troubleshooting guide. If the problem persists, contact our support team using the contact form and we will assist you promptly.

What if my registration fails?

If you encounter issues during registration, please ensure: You are using a valid  and accessible email address. You have entered the correct OTP. All required fields are filled out correctly. If problems persist, contact our support team for assistance.

How can I change the name I registered with?

You can amend your name by contacting customer support using the contact form. In the request, please explain why you wish to change it and attaching a copy of your identity document. We will then contact you about the status of your request.

What platforms can I use to trade?

Pulse is available on desktop, mobile, or tablet via https://pulse.alpari.com/

When are trades available?

Weekend Index: Available 24/7.

All other instruments trade during standard market hour Monday to Friday, though availability may vary by asset throughout the day.

How are payouts determined on Pulse?

A trade is initiated when you click either the BUY or SELL button. The entry price at that exact moment and the associated payout ratio are locked in. If the trade results in a draw (i.e., the entry and expiry prices are the same), the full contract amount is refunded to your wallet balance.

What are the available trading timeframes for predictions on Pulse?

Pulse offers  three trading timeframes for predictions:

30 seconds,
1 minute, and
5 minutes.

These timeframes allow users to choose the duration that best suits their trade strategy.

Are there any limits to how much I can trade on Pulse?

Yes, we have set trade limits for our users. The minimum trade amount is $1, and the maximum is $1,000. These limits are subject to change.

What assets can I predict on Pulse?

Pulse offer trade predictions on BITCOIN, ETHEREUM, AUD/JPY, AUD/USD, EUR/AUD, EUR/CAD, EUR/GBP, EUR/JPY, EUR/USD, GBP/AUD, GBP/CHF, GBP/JPY, GBP/USD, NZD/JPY,  NZD/USD, USD/CAD, USD/CHF, USD/JPY, XAU/USD, XBR, SPX500, UK100 & Weekend INDFX

Can I have multiple accounts on Pulse?

Users are limited to one account per person. Any attempt to create multiple accounts could result in suspension.

How long does it take to process withdrawals?

Once you've made a withdrawal request, the funds are typically processed within 2-4 business days. The exact time might vary based on your bank or card provider.

How do I withdraw money from my account?

Go to the  "my account" section.

Choose the funding option.

Proceed with withdrawal through your desired method.

How do I deposit money into my account?

Go to the "My Account" section and select "Funding".

Then, follow the on-screen instructions to complete your deposit using one of the available payment methods.

What methods can I use to deposit and withdraw funds?

We currently support:

Deposits and withdrawals via cryptocurrency

Deposits and withdrawals through a wallet powered by TCPay

Additional payment options will be available soon.

Can I trade on Pulse on my mobile device?

While Pulse isn't on the App Store or Play Store yet, you can add Pulse to your mobile device's home screen via your web browser for quick access.

How can I start trading on Pulse?

Accessing Pulse is straightforward:

Visit our website (pulse.alapri.com), sign up or log in, and you're ready to trade.

If you're a new user, complete your profile to begin.

Is Pulse free?

Yes, registering on Pulse is completely free.

We offer two types of accounts:

Demo Account: Practice trading without any financial risk. Perfect for learning how Pulse works before committing real money.

Live Account: Trade with real funds. Start trading live from as little as $1.

What is Pulse?

Pulse is a short-term trading platform that lets you speculate on the price movements of financial markets in a fast, simple, and engaging way. You make a straightforward prediction on whether the price of an asset will be above or below a specific level at a set time in the future. If your prediction is  correct, you receive a fixed payout; if not, you lose the amount you invested  in that trade.

How can I get help with account issues?

Our customer support is available 24/7 via a contact form. You can reach out through our ticketing support portal. We aim to respond to all queries within 24 business hours. For immediate assistance, our FAQ and help sections may have the answers you need.

What are the system requirements for trading Pulse on my computer or mobile device?

To ensure the best trading experience, we recommend using a modern browser such as Chrome or Safari.

What is the legal age to trade on Pulse?

The legal age for participating on Pulse is 18 years or older, or the legal age of majority in your jurisdiction, whichever is higher.

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